Mr. Rooter Plumbing of New Orleans

Service Quality Varied: The reviews reflect a split in service quality perceptions. While some customers expressed satisfaction with the professionalism and efficiency of technicians like Dan and Kirk, who were praised for their punctuality and problem-solving abilities, others reported dissatisfaction due to technicians lacking the necessary skills to adequately resolve their plumbing issues.Resp... Read more

Service Quality Varied: The reviews reflect a split in service quality perceptions. While some customers expressed satisfaction with the professionalism and efficiency of technicians like Dan and Kirk, who were praised for their punctuality and problem-solving abilities, others reported dissatisfaction due to technicians lacking the necessary skills to adequately resolve their plumbing issues.Response Time and Availability: Multiple reviewers noted the company's prompt response time, with some stating that technicians arrived the same day they called. This responsiveness is frequently seen positively, especially in urgent plumbing situations. However, one reviewer lamented the inability to reach out for further assistance after initial service, indicating issues in communication and follow-up support.Miscommunication and Service Offerings: A recurring theme is the inconsistency in service offerings advertised versus what is available. Several reviews mentioned that the company does not provide the services that were expected based on their advertisements, specifically in relation to gas lines and water softeners. This causes frustration and distrust among customers.Pricing Concerns: Reviews show a range of sentiments about pricing. While some customers felt the charges were reasonable relative to the high-quality service they received, others felt they overpaid for inadequate service and expressed anger over being charged multiple times for incomplete work. This disparity may affect the perceived value of services offered.Customer Service: Overall, the customer experience with the company's scheduling and call center appeared inconsistent. While some had pleasant interactions with staff, others reported challenges in receiving follow-up calls or support for issues that persisted post-service. The overseas call center was mentioned as a point of frustration for some customers.Positive Experiences: Despite negative experiences, there are numerous positive reviews highlighting successful service outcomes that led to customer satisfaction. These instances showcase capable technicians who not only resolve plumbing issues effectively but also provide good customer care, establishing a loyal customer base. In summary, Mr. Rooter Plumbing of New Orleans demonstrates a bifurcated reputation Read less