Moret Plumbing

The reviews indicate a sharp divide in customer experiences with Moret Plumbing. On one hand, numerous customers express appreciation for the promptness and depth of service provided, particularly by Mr. Moret, his son Anthony, and associate Emile. These positive reviewers commend the team's thorough assessment of plumbing problems, their ability to explain findings clearly, and their commitment t... Read more

The reviews indicate a sharp divide in customer experiences with Moret Plumbing. On one hand, numerous customers express appreciation for the promptness and depth of service provided, particularly by Mr. Moret, his son Anthony, and associate Emile. These positive reviewers commend the team's thorough assessment of plumbing problems, their ability to explain findings clearly, and their commitment to resolving issues promptly. Many expressed that they would not hesitate to recommend Moret Plumbing to others or use their services again; phrases like "customer for life" and "my highest recommendation" are recurrent, highlighting strong customer loyalty. However, on the other side of the spectrum are customers who report unsatisfactory experiences. These individuals cite poor communication, incomplete work, and high charges as significant concerns. Specifically, one reviewer felt misled about the services performed, mentioning they only cleaned a sink pipe despite expectations for a more comprehensive job. Another customer criticized the installation of a water heater due to exposed wiring and perceived excessive labor costs, particularly given the context of the service being performed for an elderly individual. Common findings in the reviews include: - Positive Experiences: Fast response times, thorough problem analysis, and a commitment to quality service, resulting in high customer trust and recommendations. - Negative Experiences: Reports of poor communication, incomplete jobs, and concerns about pricing and safety measures. - Family Business Dynamic: Some customers had high hopes for a more personal touch given it is a family-run business, which may have contributed to their disappointment in cases of poor service. In summary, while Moret Plumbing enjoys strong advocacy from satisfied customers, there is a notable need for improvement in communication and consistency in service quality to avoid disappointing newer clients. Read less