Overview of Company Customer Sentiment Analysis in January
Lenny's Plumbing has received a mixture of positive and negative feedback over the last month. Customers commend their prompt and professional service, particularly for repair work, with many noting their responsiveness and efficiency. However, there is significant criticism regarding their customer service for installation projects, with several reviewers feeling misled and undervalued. Long-time... Read more
Lenny's Plumbing has received a mixture of positive and negative feedback over the last month. Customers commend their prompt and professional service, particularly for repair work, with many noting their responsiveness and efficiency. However, there is significant criticism regarding their customer service for installation projects, with several reviewers feeling misled and undervalued. Long-time customers express disappointment at the company's shift away from certain services, such as blocked sewer business, and some report feeling let down in terms of follow-up and support for renovation needs. Overall, while the company excels in immediate plumbing repairs, their installation service reputation has taken a hit, creating a challenging perception for potential clients seeking comprehensive plumbing solutions. Read less