Ken Brown & Sons, Inc.

The reviews for Ken Brown & Sons, Inc. yielded diverse opinions, primarily reflecting a divide between customers who have had positive experiences and those who encountered significant issues. Several themes emerged from the reviews:Positive Customer Experience: A number of reviewers highlighted the store's expertise in plumbing and its ability to source hard-to-find parts, particularly for older ... Read more

The reviews for Ken Brown & Sons, Inc. yielded diverse opinions, primarily reflecting a divide between customers who have had positive experiences and those who encountered significant issues. Several themes emerged from the reviews:Positive Customer Experience: A number of reviewers highlighted the store's expertise in plumbing and its ability to source hard-to-find parts, particularly for older homes. Customers noted that the staff provided valuable advice, which many appreciated for DIY projects. The sentiment in these reviews expresses gratitude and a willingness to recommend the store to others.Negative Customer Service Experiences: Contrarily, there is a recurring criticism regarding the customer service. Several customers reported feeling disregarded, with staff showing indifference and a lack of attentiveness. Instances where customers felt they received "attitude" or were made to wait without acknowledgment were common. This has led to frustration, with some stating they would not return due to these negative interactions and would instead opt for larger retailers.Pricing Concerns: Multiple reviewers commented on the high prices at Ken Brown & Sons compared to competitors. There were specific mentions of substantial markups on items, which caused dissatisfaction among customers who felt they were being overcharged. This has contributed to a sentiment that the store prioritizes profit over customer satisfaction.COVID-19 Safety Measures: Several reviews indicated discomfort with the observed lack of COVID-19 precautions, particularly regarding mask-wearing among staff and customers. This concern has led some patrons to reconsider their choice to shop there, suggesting that health safety is a crucial aspect of the shopping experience in current times.Return Policy Issues: Another notable point of contention was the strict no-return policy. Customers expressed frustration over the inability to return items or receive refunds, which contrasts with policies offered by larger retailers. This has negatively impacted customers Read less