Heaven Sent Plumbing and Drain Cleaning

The reviews reveal a stark contrast in customer experiences with Heaven Sent Plumbing and Drain Cleaning. A common thread among the negative review is the lack of communication and accountability from the plumber, Joseph Mack. The bad experience recounted involves unfinished work, leading to additional plumbing crises, which ultimately escalates customer dissatisfaction. This reviewer feels that n... Read more

The reviews reveal a stark contrast in customer experiences with Heaven Sent Plumbing and Drain Cleaning. A common thread among the negative review is the lack of communication and accountability from the plumber, Joseph Mack. The bad experience recounted involves unfinished work, leading to additional plumbing crises, which ultimately escalates customer dissatisfaction. This reviewer feels that not only did they not receive the paid service, but they were further burdened by additional costs and the need to engage another contractor to fix unresolved issues. On the other hand, the positive review paints a picture of prompt service and expert knowledge. The reviewer appreciated the efficiency with which their plumbing problem was resolved, indicating that the company offers competitive pricing and respects appointment times, even when delays occur. In summary, the sentiment analysis indicates that while there are instances of satisfactory service marked by efficiency and professionalism, there is also a significant concern regarding accountability and communication that could deter potential customers. The company may benefit from addressing these communication issues and ensuring that all jobs are completed to a high standard while staying in touch with their clients. Read less