Overview of Company Customer Sentiment Analysis in January
The reviews for Cotten Richard & Sons Plumbing & Heating convey significant dissatisfaction regarding pricing and transparency. While the quality of workmanship received praise, the overall sentiment is overwhelmingly negative due to perceived overcharging and lack of itemized billing practices. Customers feel taken advantage of, especially in light of high costs relative to the services provided,... Read more
The reviews for Cotten Richard & Sons Plumbing & Heating convey significant dissatisfaction regarding pricing and transparency. While the quality of workmanship received praise, the overall sentiment is overwhelmingly negative due to perceived overcharging and lack of itemized billing practices. Customers feel taken advantage of, especially in light of high costs relative to the services provided, leading to a loss of trust. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews highlight several common themes and feelings among customers concerning Cotten Richard & Sons Plumbing & Heating. Primarily, there is a strong emphasis on perceived overcharging, which creates a sense of frustration. One reviewer specifically mentions a high base daily rate of $1500, alongside extra charges for labor and equipment. This situation is compounded by a lack of clarity rega... Read more
The reviews highlight several common themes and feelings among customers concerning Cotten Richard & Sons Plumbing & Heating. Primarily, there is a strong emphasis on perceived overcharging, which creates a sense of frustration. One reviewer specifically mentions a high base daily rate of $1500, alongside extra charges for labor and equipment. This situation is compounded by a lack of clarity regarding the charges, leading customers to feel misled. While one reviewer acknowledged that the job was completed satisfactorily, the high total invoice Read less