Clem

The reviews for Clem's Plumbing Services reveal a complex landscape of customer satisfaction varying widely between individuals. A recurring theme is the speed and professionalism exhibited by certain service technicians, with several reviewers noting quick response times, efficient problem resolution, and a knowledgeable approach to plumbing issues. Specific instances, such as a landlord praising... Read more

The reviews for Clem's Plumbing Services reveal a complex landscape of customer satisfaction varying widely between individuals. A recurring theme is the speed and professionalism exhibited by certain service technicians, with several reviewers noting quick response times, efficient problem resolution, and a knowledgeable approach to plumbing issues. Specific instances, such as a landlord praising their experience with a tankless water heater installation and another customer receiving timely service after a severe weather event, indicate that specific crew members or instances of service lead to positive outcomes. However, this positivity is shadowed by multiple accounts of dissatisfaction, particularly regarding communication and the completeness of work. A significant portion of the negative feedback is associated with jobs not being finished or customers being left without clear communication about the repairs undertaken. One reviewer describes a particularly alarming situation involving raw sewage, underscoring the health risks involved and the company's lack of accountability. Such experiences contribute to a sense of mistrust and disillusionment among some customers. Many reviewers also expressed concerns about the company's customer service, noting a tendency for unresponsiveness. Several complaints emphasize poor follow-through, with customers feeling dismissed or improperly handled after expressing dissatisfaction about completed work. A key finding is the contrast between isolated positive experiences and the broader dissatisfaction expressed by others, which suggests inconsistency in service delivery. While some customers encountered prompt and satisfactory service, others faced severe issues, creating a polarized perception of the company. The mixed sentiment implies that while Clem's Plumbing may deliver well in certain areas, attention to customer service and consistency across all jobs remains a critical area for improvement. Read less