Ball

The reviews showcase a blend of commendations and serious grievances that define the current sentiment surrounding Ball's Plumbing. Positive Aspects:Professionalism and Expertise: A significant number of reviewers appreciate the professionalism displayed by the technicians, noting their promptness and skill in diagnosing and resolving plumbing issues. Phrases like "great and prompt service," "ve... Read more

The reviews showcase a blend of commendations and serious grievances that define the current sentiment surrounding Ball's Plumbing. Positive Aspects:Professionalism and Expertise: A significant number of reviewers appreciate the professionalism displayed by the technicians, noting their promptness and skill in diagnosing and resolving plumbing issues. Phrases like "great and prompt service," "very professional," and "top-notch" underscore their reliability.Long-term Customers: Many reviewers are repeat customers who have used Ball's Plumbing over several years, indicating a level of trust built through consistent good experiences. Several customers mentioned how they recommended the service to friends and family, signifying a positive word-of-mouth reputation.Friendly Customer Service: The overall friendly demeanor of the staff, particularly the owner, Lyle, received commendations. Customers expressed that the staff's caring attitude contributed positively to their experiences. Negative Aspects:Inconsistency in Service: A theme of inconsistency arose from several reviews. While some customers enjoyed timely service, others faced significant delays or missed appointments. For example, one reviewer indicated that they called on a Wednesday, but the service never arrived as promised.Poor Communication: Multiple reviews highlighted issues related to communication, particularly around follow-ups for pending jobs. A reviewer mentioned a two-week span of waiting with no response, which created frustration and dissatisfaction.Unprofessionalism and Experience Issues: Some negative reviews contained accusations of unprofessional behavior, including rude interactions and inadequate problem-solving. Notably, a review mentioning a disrespectful encounter with a plumber contributed to a strong warning against utilizing their services. Overall, Ball's Plumbing garners a significant portion of loyalty and positive sentiment, with many affirming their reliability and quality of service. However, the evident inconsistencies and lapses in communication need addressing to mitigate customer dissatisfaction and enhance their reputation further. Read less