Al Bourgeois Plumbing & Heating

From the reviews collected, several key themes emerge:Professionalism and Quality of Work: A notable number of customers praise Al Bourgeois Plumbing for their professionalism and high-quality workmanship. Reviews frequently mention that the technicians are polite and skilled, often completing jobs efficiently and with attention to cleanliness. A long-term customer emphasized their reliability ove... Read more

From the reviews collected, several key themes emerge:Professionalism and Quality of Work: A notable number of customers praise Al Bourgeois Plumbing for their professionalism and high-quality workmanship. Reviews frequently mention that the technicians are polite and skilled, often completing jobs efficiently and with attention to cleanliness. A long-term customer emphasized their reliability over 30 years, citing honesty and exceptional value.Customer Service Issues: Complaints about customer service are prevalent, with several reviews detailing frustrating experiences when it comes to scheduling and communication. Issues such as not being notified of appointment times, missed calls, and unhelpful responses from staff detracted significantly from the overall experience for some clients. This suggests a gap in the company's communication practices that may lead to dissatisfaction.Pricing Concerns: While many customers find the pricing to be reasonable especially for emergency services, a few reviews highlighted concerns regarding the transparency and breakdown of estimates, particularly for major repairs. One reviewer experienced an unexpectedly high quote for a job that was completed by another plumber for a much lower price, which raises concerns about competitive pricing practices.Mixed Experiences with Urgent Jobs: The reviews indicate that while the company performs admirably in many emergencies, there are incidents of repeat visits for the same issue causing frustration among customers. Several reviews reflect that the company Read less