Accardo and Lambert Plumbing and Heating

Every single review in this dataset reflects serious problems across all four dimensions, painting a consistently negative picture of this contractor. Professionalism is the most heavily documented failure: multiple reviewers describe the owner yelling at customers, an employee using racial and homophobic slurs in public, workers rushing through jobs, and poor communication throughout. Project com... Read more

Every single review in this dataset reflects serious problems across all four dimensions, painting a consistently negative picture of this contractor. Professionalism is the most heavily documented failure: multiple reviewers describe the owner yelling at customers, an employee using racial and homophobic slurs in public, workers rushing through jobs, and poor communication throughout. Project completion is nearly as damning — jobs took far longer than promised, problems were left unresolved after multiple return visits, and one reviewer explicitly states the issue was never fixed despite several hundred dollars spent. On pricing, the one completed job resulted in a bill 28% higher than quoted, and negotiation was required to bring it down even partially; a separate reviewer was charged $200 for an inspection with delayed and incomplete deliverables. Workmanship quality is consistently described as incompetent, with failed repairs requiring multiple callbacks that still did not resolve the underlying issues. Read less