SmittyBuilt Construction

Upon analyzing the reviews, several recurring themes and sentiments emerge.Quality of Work: Although there were mentions of some satisfactory electrical work, numerous complaints highlight that the quality of other aspects, particularly cosmetic work like popcorn ceiling removal, was substandard. Customers noted uneven finishes and visible deficiencies in paint application, suggesting a lack of at... Read more

Upon analyzing the reviews, several recurring themes and sentiments emerge.Quality of Work: Although there were mentions of some satisfactory electrical work, numerous complaints highlight that the quality of other aspects, particularly cosmetic work like popcorn ceiling removal, was substandard. Customers noted uneven finishes and visible deficiencies in paint application, suggesting a lack of attention to detail.Product Functionality: Customers reported significant issues with installations, particularly where appliances or fixtures, like fan switches and outdoor fans, were concerned. There were also points raised about missing components (i.e., remotes for outdoor fans), indicating gaps in project completion.Communication and Reliability: A significant issue affecting customer satisfaction is the company's poor communication, especially in terms of follow-up and repair promises. Customers expressed frustration over being repeatedly assured that problems would be addressed, only to be let down when service appointments were not honored. This pattern has led to feelings of anger and mistrust toward the company.Customer Recommendations: The overall sentiment from the reviews suggests a reluctance to recommend SmittyBuilt Construction based on personal experiences. Customers indicated they would likely not suggest the company for particular services, such as popcorn ceiling removal, indicating damage to the company's reputation. In summary, SmittyBuilt Construction's recent reviews predominantly reflect customer dissatisfaction, primarily related to inconsistency in work quality, communication failures, and lack of resolution for problems encountered. Continuing this trend may lead to further reputational challenges for the firm if improvements are not enacted. Read less