WaterWorx Plumbing

The central theme in this review revolves around a significant lapse in customer communication and responsiveness. The reviewer initially experienced a positive interaction when they spoke with Chris and arranged for an estimate. However, the follow-up was poorly handled, as the reviewer had to take the initiative to reach out again, and ultimately received no response. This indicates a possible i... Read more

The central theme in this review revolves around a significant lapse in customer communication and responsiveness. The reviewer initially experienced a positive interaction when they spoke with Chris and arranged for an estimate. However, the follow-up was poorly handled, as the reviewer had to take the initiative to reach out again, and ultimately received no response. This indicates a possible issue with organizational follow-up processes or personnel reliability, leading to customer frustration. Additionally, the review highlights a deeper concern about transparency; the reviewer suggests that if the company was not interested in taking on the work, they would have preferred to be informed upfront. This indicates a need for WaterWorx Plumbing to improve its communication protocols and customer service practices to ensure that potential clients feel valued and informed throughout the inquiry process. Read less