Roto-Rooter Plumbing and Drain Service

The reviews for Roto-Rooter Plumbing and Drain Service reveal common themes that paint a troublesome picture for potential customers.Service Reliability: Several customers reported issues with appointment reliability. One customer mentioned that Roto-Rooter did not show up or communicate about their absence, leading to frustration and a loss of trust in the service.Pricing Concerns: There are stro... Read more

The reviews for Roto-Rooter Plumbing and Drain Service reveal common themes that paint a troublesome picture for potential customers.Service Reliability: Several customers reported issues with appointment reliability. One customer mentioned that Roto-Rooter did not show up or communicate about their absence, leading to frustration and a loss of trust in the service.Pricing Concerns: There are strong sentiments regarding overcharging and unexpected costs. One review highlighted a plumber charging $650 for a job that should have cost significantly less and another customer expressed dissatisfaction with paying $210 for work that was not compliant with codes. The perception of getting value for the money is notably negative, as numerous customers felt that the charges did not reflect the quality of service received.Resolution and Follow-Up: Customer service and follow-through after the service seemed to be lacking, with one reviewer indicating that after multiple attempts to contact Roto-Rooter regarding a refund, there was no response. This led to a complete loss of trust in the company.Inconsistency in Service Quality: While some reviewers praised the punctuality and friendliness of specific technicians, others had experiences where the service was inadequate or not up to professional standards. This inconsistency suggests that there may be significant variability in technician performance.Loyalty Issues: One customer's sentiment was particularly striking, as they expressed disappointment after previously having a better experience with Roto-Rooter years ago. This highlights that Roto-Rooter may not have maintained its quality or customer focus over time. In summary, Roto-Rooter Plumbing and Drain Service has a significant amount of negative feedback focused on service reliability, pricing issues, and customer service, while a small number of reviews reflect positive experiences. This disparity indicates that the company may need to address its service delivery and customer support to improve its overall reputation. Read less