Prejean & Sons Plumbing

The primary concerns arising from the shared review can be categorized into several critical themes:Quality of Work: A significant complaint involves the subpar quality of plumbing work executed. Specifically, the review notes that the drain was not moved to the correct location, highlighting a discrepancy of 2 inches in one direction and 1 inch in the other. This deviation forced the customer to ... Read more

The primary concerns arising from the shared review can be categorized into several critical themes:Quality of Work: A significant complaint involves the subpar quality of plumbing work executed. Specifically, the review notes that the drain was not moved to the correct location, highlighting a discrepancy of 2 inches in one direction and 1 inch in the other. This deviation forced the customer to make adjustments to accommodate the misalignment, suggesting a lack of attention to detail and poor craftsmanship.Communication Issues: There is a notable lack of effective communication from both the workers and the office staff. Customers reported that the plumber who was supposed to return for further work did not arrive at the promised time, leading to inconvenience, especially when hosting guests. Additionally, attempts to contact the company for follow-up and completion of work went unanswered, indicating difficulties in customer service interactions.Billing Discrepancies: The review reveals confusion and dissatisfaction with the company's billing practices. Initially quoted rates did not match what was charged; customers faced higher hourly rates than expected and questioned the justification behind these charges. This inconsistency not only contributes to dissatisfaction but also raises concerns about the transparency and integrity of the company's pricing policy.Customer Service: The overall sentiment towards customer service is deeply negative. The inability to get responses when reaching out for support or clarification regarding charged services has led to increased frustration. Customers feel neglected and overlooked after work is performed, which diminishes trust and loyalty towards the company. In conclusion, the review portrays Prejean & Sons Plumbing as struggling with fundamental operational issues, particularly regarding the quality of workmanship, effective communication, fair billing practices, and customer service responsiveness, all of which have led to a highly negative customer experience. Read less