Mr. Rooter Plumbing of Lafayette

The reviews present several common themes that highlight substantial issues with Mr. Rooter Plumbing of Lafayette. Firstly, the pricing structure is a major point of contention. Customers have reported being charged high flat rates for services perceived as minimal or inadequate. One reviewer noted paying $195 for what amounted to just eight minutes of work, which they felt was excessively high, l... Read more

The reviews present several common themes that highlight substantial issues with Mr. Rooter Plumbing of Lafayette. Firstly, the pricing structure is a major point of contention. Customers have reported being charged high flat rates for services perceived as minimal or inadequate. One reviewer noted paying $195 for what amounted to just eight minutes of work, which they felt was excessively high, leading to frustration and a decision not to use the service again. Another review emphasizes that the initial charge was reduced after expressing discontent, but the sentiment remains that even the revised rate was still considered unreasonable. Additionally, customer service issues are prevalent in the reviews. The complaints point toward a lack of professionalism from ownership and direct staff interactions. One review explicitly mentions the rudeness of the owner and suggests that refusal to take responsibility for service failures contributes to a damaged reputation. This extends to accusations of dishonesty, as a customer felt misled about whether their previous issues had been properly resolved. Overall, the sentiment in these reviews suggests a profound dissatisfaction rooted in high costs, perceived dishonesty, and a lack of adequate customer service, indicating that Mr. Rooter Plumbing of Lafayette may need to address both pricing transparency and customer relations to improve their reputation and retain customers moving forward. Read less