Fred

In analyzing the reviews, it's clear that Fred's Plumbing and Air Conditioning has a dichotomy of customer experiences. On one hand, there are positive remarks about the company's ability to respond quickly to urgent requests, such as air conditioning issues, where timely assistance was clearly valued. Customers appreciated the knowledge and friendly demeanor of some employees, indicating that the... Read more

In analyzing the reviews, it's clear that Fred's Plumbing and Air Conditioning has a dichotomy of customer experiences. On one hand, there are positive remarks about the company's ability to respond quickly to urgent requests, such as air conditioning issues, where timely assistance was clearly valued. Customers appreciated the knowledge and friendly demeanor of some employees, indicating that the technician, Nick, left a particularly favorable impression. Conversely, the negatives are pronounced and can be summarized into specific themes. A frequent complaint centers around the lack of proactive communication from the company. Several customers expressed frustration over needing to initiate follow-up calls to get updates on their service requests, which contributed to feelings of being undervalued and ignored. The sentiment is particularly strong regarding schedule management Read less