Overview of Company Customer Sentiment Analysis in January
Quillen Construction Group has received overwhelmingly positive feedback from their clients in the last month. Customers highlight the excellent communication, impressive craftsmanship, and professionalism of the team, particularly emphasizing their ability to address and rectify issues promptly. The sense of gratitude expressed by clients, especially after challenging experiences like those relat... Read more
Quillen Construction Group has received overwhelmingly positive feedback from their clients in the last month. Customers highlight the excellent communication, impressive craftsmanship, and professionalism of the team, particularly emphasizing their ability to address and rectify issues promptly. The sense of gratitude expressed by clients, especially after challenging experiences like those related to Hurricane Ida, indicates a high level of customer satisfaction. The company's competency in managing projects, even long-distance coordination, reflects their reliability and trustworthiness. Overall, clients commend the quality of work and maintain high recommendations for future clients seeking construction services. Read less
Overview of Company Customer Sentiment Analysis in January
In the recent review, the client expressed a very positive sentiment towards Quillen Construction Group, primarily attributing their satisfaction to the team's commendable execution and professionalism. Key aspects of the service that stood out include:Communication: The ability to facilitate smooth communication, even from a distance, was instrumental in building a positive client experience. The... Read more
In the recent review, the client expressed a very positive sentiment towards Quillen Construction Group, primarily attributing their satisfaction to the team's commendable execution and professionalism. Key aspects of the service that stood out include:Communication: The ability to facilitate smooth communication, even from a distance, was instrumental in building a positive client experience. The reviewer acknowledged the ease of coordination, despite being located in Virginia while handling a project in Louisiana.Quality of Work: The construction work, particularly the exterior painting and repairs, was praised for its quality. The client noted noticeable improvement, as evidenced by "before and after" photos, highlighting a successful transformation of the property.Professionalism and Responsiveness: The team was reported to be professional, maintaining a clean and safe worksite and addressing any errors swiftly and without dispute. This reflects a commitment to high standards and customer service.Emotional Impact: The context of the client's prolonged challenges due to Hurricane Ida adds depth to their appreciation of Quillen Construction. Completing this project was seen as a significant and fulfilling conclusion to their construction journey, which heightens the client's satisfaction.Trustworthiness: The recommendation stemming from a personal referral and the acknowledgment of the team's capability fosters a sense of trust, making future clients more likely to choose Quillen Construction for their needs. Overall, the sentiments shared highlight a well-executed project management experience, notable work quality, and effective communication, positioning Quillen Construction Group as a reputable choice in the construction industry. Read less