Marchand Plumbing

The review reflects a high level of frustration stemming from a poor customer service experience. The customer reached out to Marchand Plumbing for assistance with a kitchen sink drain, expecting to have their issue resolved in a timely manner. The anticipation of service was undermined when the customer was advised to follow up on Thursday, only to find out that the company was unable to keep the... Read more

The review reflects a high level of frustration stemming from a poor customer service experience. The customer reached out to Marchand Plumbing for assistance with a kitchen sink drain, expecting to have their issue resolved in a timely manner. The anticipation of service was undermined when the customer was advised to follow up on Thursday, only to find out that the company was unable to keep the appointment due to unforeseen circumstances. This not only suggests a lack of effective communication and organization within the company but also demonstrates a failure to meet customer expectations. The use of exclamations such as "BS company!" reveals a strong emotional response, indicating that this experience has significantly impacted the customer's perception of Marchand Plumbing. Overall, this review points to potential systemic issues in scheduling and customer communication, which could negatively influence the reputation of the company if not addressed. Read less