Louis Mechanical Contractors

The primary sentiment conveyed in the review is negative, stemming from a lack of responsiveness from the company. The reviewer highlights a specific incident involving their elderly mother, which adds a layer of urgency and sensitivity to the complaint. This situation suggests that the company's customer service may be unreliable, especially during critical times when urgent assistance is require... Read more

The primary sentiment conveyed in the review is negative, stemming from a lack of responsiveness from the company. The reviewer highlights a specific incident involving their elderly mother, which adds a layer of urgency and sensitivity to the complaint. This situation suggests that the company's customer service may be unreliable, especially during critical times when urgent assistance is required. Key findings from the review include: - Lack of Communication: The reviewer states that there was no follow-up or acknowledgment from the company regarding a pressing issue, which could lead to a perception of neglect on their part. - Unprofessional Service: The reviewer refers to the lack of courtesy and professionalism in handling the situation, essentially questioning the company's commitment to customer service. - Responsiveness Issues: The comment about the company selectively responding to inquiries over the weekend indicates a potential inconsistency in service levels that could alienate customers who need timely assistance. Overall, this review points to a critical need for Louis Mechanical Contractors to reevaluate their communication practices and ensure that all customer inquiries Read less