Booster Rooter Plumbing and Drain Cleaning

The reviews for Booster Rooter Plumbing and Drain Cleaning present a contrasting perspective. While one reviewer expresses significant frustration regarding poor communication and reliability, highlighting feelings of being misled and dismissed, another review praises the company for exceeding expectations, providing thorough service, and demonstrating excellent customer care. Overall, the sentime... Read more

The reviews for Booster Rooter Plumbing and Drain Cleaning present a contrasting perspective. While one reviewer expresses significant frustration regarding poor communication and reliability, highlighting feelings of being misled and dismissed, another review praises the company for exceeding expectations, providing thorough service, and demonstrating excellent customer care. Overall, the sentiment leans towards mixed with a notable emphasis on the dissatisfaction stemming from scheduling issues and customer service behavior. In detailed sentiment analysis, the first review reveals a strong negative sentiment due to the company's failure to uphold scheduled appointments, poor communication, and what was perceived as rudeness from staff. The reviewer felt their time was disrespected and ultimately decided to seek services elsewhere, emphasizing the lost trust in the company's reliability. In contrast, the second review showcases a highly positive sentiment, highlighting an experience that was not only satisfactory but exceeded expectations. The reviewer appreciated the honest and thorough service provided by the plumber, who took the time to explain issues and avoid unnecessary charges. This reviewer clearly values good hygiene in customer service and responsiveness, resulting in a strong recommendation for future use. Common findings suggest that while the company has the potential to deliver quality service, their reliability and customer communication must be improved. The mixed reviews indicate that customer experiences can vary widely, influenced heavily by the company Read less