Overview of Company Customer Sentiment Analysis in January
The reviews of Affordable Plumbing Repairs reflect a negative sentiment focused on the service provided by Eddie, who is described as friendly but lacking the necessary credentials and reliability. Customers express frustration over poor workmanship, specifically mentioning issues with plumbing jobs that failed shortly after completion. Concerns about safety and insurance coverage are prominent, w... Read more
The reviews of Affordable Plumbing Repairs reflect a negative sentiment focused on the service provided by Eddie, who is described as friendly but lacking the necessary credentials and reliability. Customers express frustration over poor workmanship, specifically mentioning issues with plumbing jobs that failed shortly after completion. Concerns about safety and insurance coverage are prominent, with advice against hiring the service due to the potential for unlicensed work and hidden bad reviews. Read less
Overview of Company Customer Sentiment Analysis in January
The analysis of the reviews indicates several common themes and sentiments:Friendly Service but Lack of Credentials: Reviewers highlight that while Eddie is friendly and responsive in communication, his lack of a plumbing license and bonding raises significant concerns. Customers expect professionalism in plumbing services, and Eddie's credentials appear to detract from this expectation.Poor Workm... Read more
The analysis of the reviews indicates several common themes and sentiments:Friendly Service but Lack of Credentials: Reviewers highlight that while Eddie is friendly and responsive in communication, his lack of a plumbing license and bonding raises significant concerns. Customers expect professionalism in plumbing services, and Eddie's credentials appear to detract from this expectation.Poor Workmanship: A critical aspect mentioned is the quality of work. Customers reported failures shortly after service completion, specifically noting that proper materials (like cement) were not used in critical joints, leading to major plumbing issues. This has led to additional costs for the customers who had to hire other licensed plumbers to rectify Eddie's mistakes.Frustration with Service Reliability: There are complaints about Eddie not following up after the initial service, with some customers waiting for a month without any resolution to their plumbing issues. This indicates a lack of accountability and reliability in service delivery.Safety and Insurance Concerns: Several reviews emphasize the risk associated with hiring an unlicensed plumber. Customers express that any work performed may not be covered by insurance, adding a layer of worry about potential future plumbing failures.Caution Against Hiring: The overarching sentiment is a strong recommendation against using Affordable Plumbing Repairs due to the issues with Eddie Read less