Southern Air & Plumbing

The reviews present a mix of experiences, indicating a split in customer satisfaction. Positive reviews commend the team's professionalism and efficiency, with mentions of timely service and helpful technicians. Customers express confidence in the quality of products offered, such as tankless water systems, suggesting that when the service is executed well, Southern Air & Plumbing can deliver a sa... Read more

The reviews present a mix of experiences, indicating a split in customer satisfaction. Positive reviews commend the team's professionalism and efficiency, with mentions of timely service and helpful technicians. Customers express confidence in the quality of products offered, such as tankless water systems, suggesting that when the service is executed well, Southern Air & Plumbing can deliver a satisfactory experience. In stark contrast, several negative reviews point to significant frustrations. Key issues include alleged incompetence from technicians, particularly in diagnosing problems with HVAC systems, leading to unnecessary costs for services like excessive Freon charging. The claims regarding inappropriate upselling of expensive installations, especially towards elderly clients, draw serious concern about the company's ethical practices. One review highlights a specific instance where an elderly customer was upsold a costly air conditioning unit that was deemed unnecessary after a second opinion from a competitor, illustrating a potential pattern of overcharging and lack of transparency. Additionally, customer service appears to be inconsistent, as exemplified by the poor treatment of an elderly veteran during a service transaction. This has contributed to mistrust among customers, especially those who expect respectful and attentive service. In summary, while there are customers who appreciate Southern Air & Plumbing, an alarming number of reviews detail experiences of dissatisfaction resulting from perceived unethical business practices, leading to a mixed overall sentiment. The need for improvement in consistency and customer care, particularly towards vulnerable clients, is evident. Read less