Frank’s Plumbing and Heating

This contractor shows severe inconsistency across reviews. One detailed, substantive 1-star review from 2019 documents a major installation failure (uneven bathtub causing water damage), poor problem-solving, refusal to correct the issue, and total customer dissatisfaction resulting in BBB complaint and $10,000 in damages. This review is duplicated identically, suggesting possible review manipulat... Read more

This contractor shows severe inconsistency across reviews. One detailed, substantive 1-star review from 2019 documents a major installation failure (uneven bathtub causing water damage), poor problem-solving, refusal to correct the issue, and total customer dissatisfaction resulting in BBB complaint and $10,000 in damages. This review is duplicated identically, suggesting possible review manipulation. Conversely, three generic 5-star reviews from 2015–2016 provide minimal detail ('great and friendly,' 'great job,' 'unknown'). The one moderately detailed positive review (2015) mentions on-time completion and professionalism. The stark contradiction between the detailed negative experience and vague positive praise, combined with review duplication and age disparity, makes this score unreliable. The WW Score reflects the severe documented failure weighted against limited positive evidence. Read less