Tom Drexler

The reviews indicate polarized sentiments about Tom Drexler's services. The highly positive review celebrates the exceptional efforts of technician Ben, emphasizing his dedication, professionalism, and the pride he takes in his work. This suggests that when customers do receive service, it often meets or exceeds expectations, leaving a profound impact and generating gratitude towards the staff and... Read more

The reviews indicate polarized sentiments about Tom Drexler's services. The highly positive review celebrates the exceptional efforts of technician Ben, emphasizing his dedication, professionalism, and the pride he takes in his work. This suggests that when customers do receive service, it often meets or exceeds expectations, leaving a profound impact and generating gratitude towards the staff and company. However, the negative review starkly contrasts this experience, revealing critical shortcomings in customer service and reliability. The reviewer expressed disappointment with the no-show for a scheduled furnace inspection, feeling undervalued as a monthly paying customer. This experience of mismanagement and perceived low priority contrasts sharply with the timely and diligent service noted by the other customer. Common findings from these reviews suggest that while Tom Drexler Plumbing, Heating, Cooling and Electric has capable technicians who deliver quality work, there are significant issues related to appointment scheduling and customer communication. Customers may benefit from improvements in these areas to enhance overall satisfaction and reliability of services offered. Read less