Thompson Bros Plumbing

The reviews for Thompson Bros Plumbing present a mixed sentiment. While some customers praise the scheduling efficiency, technician professionalism, and fair pricing, others express frustration with poor communication and unexpected costs. Positive experiences highlight timely service and reliable repairs, but negative feedback focuses on a lack of transparency regarding costs and scheduling issue... Read more

The reviews for Thompson Bros Plumbing present a mixed sentiment. While some customers praise the scheduling efficiency, technician professionalism, and fair pricing, others express frustration with poor communication and unexpected costs. Positive experiences highlight timely service and reliable repairs, but negative feedback focuses on a lack of transparency regarding costs and scheduling issues that led to wasted time. The company's strengths lie in their technicians' skills and adherence to estimates, but they face criticisms regarding customer service and preparedness. Detailed Sentiment Analysis: Across the shared reviews, several common themes emerge. Many customers commend Thompson Bros Plumbing for their excellent scheduling staff, emphasizing punctuality and efficiency. Reviewers note that technicians are friendly and perform quality work, often coming in under the estimated cost, which indicates a strong level of service and customer satisfaction in certain cases. However, there are significant drawbacks highlighted in other reviews that point to significant gaps in communication. One customer reported an unpleasant experience when their scheduled appointment was missed without notification, leading to frustration and wasted time, which severely impacted their trust in the company. The negative sentiment is also reflected in a review where the customer felt blindsided by unexpected charges because the plumber had to leave to fetch supplies, an aspect that was not communicated upfront. Overall, while there are notable positive attributes regarding the service provided by Thompson Bros Plumbing, including technician quality and reasonable pricing, substantial issues with communication and transparency have negatively influenced customer experiences. This inconsistency in service delivery suggests an opportunity for the company to enhance their communication practices and ensure more comprehensive preparation for appointments to improve overall customer satisfaction. Read less