Platinum Service Pros

The three reviews present a sharply divided picture of Platinum Service Pros. Two positive reviews praise same-day responsiveness, fair pricing, integrity, and knowledgeable service, while one detailed 1-star review describes a significant workmanship failure involving improperly installed commercial toilets and a refusal to honor warranty obligations without additional charges. The negative revie... Read more

The three reviews present a sharply divided picture of Platinum Service Pros. Two positive reviews praise same-day responsiveness, fair pricing, integrity, and knowledgeable service, while one detailed 1-star review describes a significant workmanship failure involving improperly installed commercial toilets and a refusal to honor warranty obligations without additional charges. The negative review is highly specific and credible, describing a concrete defect the company itself acknowledged, which substantially drags down project completion and experience scores. Professionalism scores moderately because positive reviews cite good communication and attitude, but the negative review describes a dismissive response to a legitimate complaint. Pricing is mixed — two reviews praise affordability and no upselling, while one review describes being charged $516 to fix work that should have been done correctly the first time. Read less