New Circle Mechanical

Upon thorough analysis of the reviews, several common themes emerge regarding customer sentiment toward New Circle Mechanical.Service Quality and Professionalism: Reviewers express mixed feelings about the technicians' professionalism. While some praised technicians like Mike and Shawn for their friendly disposition and knowledge, several accounts describe interactions with other technicians as hu... Read more

Upon thorough analysis of the reviews, several common themes emerge regarding customer sentiment toward New Circle Mechanical.Service Quality and Professionalism: Reviewers express mixed feelings about the technicians' professionalism. While some praised technicians like Mike and Shawn for their friendly disposition and knowledge, several accounts describe interactions with other technicians as hurried, unprofessional, and dismissive. Customers reported instances where technicians did not adequately listen to their concerns or seemed rushed.Pricing Concerns: A significant number of reviews highlighted issues with pricing transparency and perceived overcharging. Customers frequently noted discrepancies between quoted prices and final bills, often leading to feelings of being cheated. Many complained about being charged exorbitant fees without a clear breakdown of services rendered, leading to mistrust.Customer Communication: Reviews indicate a systemic problem with customer communication. Multiple customers reported experiences where follow-up promises made by the staff were not honored, leading to frustration and feelings of neglect. The company's handling of complaints was also criticized, with some customers feeling dismissed or accused when raising concerns about their service.Service Follow-Up and Effectiveness: There are numerous instances of customers having to call back New Circle Mechanical after initial visits because the problems were not resolved, leading to repeated charges without satisfactory results. This raised significant concerns about the thoroughness and effectiveness of the repairs performed.Inconsistent Customer Experiences: While certain customers shared positive experiences with timely and effective service, the numerous negative experiences raise concerns about the company's ability to maintain a consistent standard of service across all technicians. This inconsistency poses a risk of alienating current and potential customers in a competitive market. Overall, while some customers continue to use New Circle Mechanical for their plumbing and electrical needs, many expressed hesitation or outright discouragement based on their experiences, primarily guided by issues with pricing, service quality, and communication. This mixed sentiment indicates a need for the company to reassess its service protocols and customer engagement strategies to improve overall client satisfaction. Read less