KPS
2.3 /5 (3 Reviews Analyzed)
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FollowOverview of Company Customer Sentiment Analysis in January
The reviews for KPS reveal a polarized sentiment among customers. While one reviewer praised the service for its promptness and professionalism, particularly highlighting the quick response time and friendly demeanor of a technician named Gary, another customer's experience was marred by poor communication and lack of reliability, leading to frustration. Overall, the mixed feedback indicates incon... Read more
Services Offered Verified by Business
Drain repair
Faucet repair
Gas line installation
Gas line repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Sewer installation
Sewer repair
Water heater installation
Water pipe repair
Workman Score
- Price-friendly
50%
- Professionalism
70%
- Experience
80%
- Completion
80%
Overview of Company Customer Sentiment Analysis in January
Upon analyzing the reviews, a few key themes emerge:Service Reliability: One reviewer experienced significant frustration with the service's reliability. Gary did not show up at the scheduled time and failed to communicate effectively, which left the customer feeling let down and tardily abandoned. This feedback emphasizes a critical area for KPS to address