Hornback Plumbing

Most of the reviews indicate that Hornback Plumbing is reliable and provides good customer service. Customers have frequently praised the company for its quick response times, with several instances of same-day service. The technicians are often described as polite, efficient, and knowledgeable, which contributes to a generally positive impression. Common points of satisfaction include:Prompt Ser... Read more

Most of the reviews indicate that Hornback Plumbing is reliable and provides good customer service. Customers have frequently praised the company for its quick response times, with several instances of same-day service. The technicians are often described as polite, efficient, and knowledgeable, which contributes to a generally positive impression. Common points of satisfaction include:Prompt Service: Many reviews mention that Hornback Plumbing is quick to respond to requests. Customers have noted receiving service within the same day and at times within a few hours, which is highly valued in emergencies.Professionalism and Courtesy: The demeanor of the staff, including technicians and office personnel, has been consistently described as professional and courteous. Customers have appreciated their willingness to answer questions and provide insights into the plumbing issues.Value for Money: Several reviews highlight the reasonable pricing of services, with customers expressing surprise at the affordability, especially when compared to other plumbing services.High Recommendation Rates: Numerous reviews recommend the company to others, indicating a level of trust and satisfaction among customers. Positive mentions of specific technicians, such as Jessie or Adam, underscore the quality of service provided. On the other hand, several concerns have been raised, mainly related to the quality and consistency of the work:Inexperienced Technicians: A few customers reported instances where technicians appeared under-trained or inexperienced, leading to recurring issues. This inconsistency in workmanship has generated frustration among some clients, specifically highlighting cases where problems weren't adequately addressed.Communication and Billing Issues: Some reviews indicate dissatisfaction with customer service, particularly in terms of follow-up on billing inquiries. A few customers expressed disappointment in not receiving timely responses regarding billing disputes or clarifications on charges, which contributed negatively to their overall experience.Mixed Quality of Work: There are mentions of instances where the initial service was excellent, but subsequent calls for the same issue resulted in unsatisfactory outcomes. This has raised concerns about the thoroughness of the diagnostic processes and whether the root cause of problems is adequately tackled. Overall, while Hornback Plumbing has many satisfied customers who appreciate their service, the complaints regarding service variability and communication challenges suggest that there is room for improvement in ensuring consistent quality across all jobs. Addressing these concerns could strengthen their reputation and customer retention further. Read less