Greenwell Plumbing Heating & Air

Positive Experiences: Numerous customers commend Greenwell Plumbing for the promptness of service, especially in emergencies. Specific technicians like Aaron Jackson and Anthony received praise for their friendly demeanor and thorough explanations during their work. Customers appreciated the timely updates and the respectful treatment of their homes, including cleanliness after job completion.Comm... Read more

Positive Experiences: Numerous customers commend Greenwell Plumbing for the promptness of service, especially in emergencies. Specific technicians like Aaron Jackson and Anthony received praise for their friendly demeanor and thorough explanations during their work. Customers appreciated the timely updates and the respectful treatment of their homes, including cleanliness after job completion.Communication Issues: A significant number of reviews pointed out problems with communication, both from the scheduling staff and technicians. Customers reported long waits for callbacks, failure to receive quotes in a timely manner, and technicians who showed up late or not at all. This caused frustration, leading some customers to express concerns about reliability and accountability from the company.Billing Concerns: There were multiple reports of perceived overcharging and unexpected costs. Some customers felt that estimates provided were not reflective of final prices, leading to feelings of being misled. Instances of confusion over service costs, particularly relating to estimates and diagnostic fees, contributed to customer dissatisfaction.Quality and Professionalism of Work: The quality of work was another key theme. While several customers were pleased with repairs and installations, many raised concerns about improper installations leading to further plumbing issues, such as improper fitting of water heaters, incorrect piping installations, and lack of attention to detail. Complaints included technicians leaving jobs unfinished or causing additional damage, leading to costly repairs.Customer Service and Follow-up: Negative sentiments also revolved around inadequate customer service follow-ups, where promises made during service calls were not fulfilled. Customers expressed dissatisfaction with how their complaints were handled, particularly in how unresolved issues were dealt with by management and front-line staff.Trust and Recommendations: Despite the mixed reviews, some long-standing customers continued to recommend Greenwell based on previous positive experiences. However, more recent customers were uncertain and suggested potential clients research other options before choosing this service. In summary, while Greenwell Plumbing Heating & Air has positive aspects including some capable technicians and prompt service, systemic issues around communication, billing clarity, and consistency in service quality need urgent address to mitigate customer disappointment and reinforce trust. Read less