Gardner

The majority of the reviews reflect a strong dissatisfaction with Gardner's Plumbing, centered around the company's communication failures. Multiple reviewers report being unable to get responses after initial contact, indicating a troubling trend in unresponsiveness. The experiences shared indicate a lack of reliability, with one customer mentioning they had to seek service from another provider ... Read more

The majority of the reviews reflect a strong dissatisfaction with Gardner's Plumbing, centered around the company's communication failures. Multiple reviewers report being unable to get responses after initial contact, indicating a troubling trend in unresponsiveness. The experiences shared indicate a lack of reliability, with one customer mentioning they had to seek service from another provider due to Gardner's Plumbing's failure to return calls and fulfill scheduled appointments. Additionally, some customers feel their issues remain unresolved after service, pointing to inadequate follow-up interventions. The mention of a specific technician, Trint, who delivered satisfactory service stands in stark contrast to the overall negative feedback, suggesting that while there may be capable staff within the company, the operational management concerning appointment handling and customer service needs significant improvement. Common sentiments among the reviews include: - Frustration with Communication: Both the inability to reach someone at the company and failures in follow-up procedures are frequent complaints. - Concerns Over Reliability: Customers expressed disappointment over scheduled appointments that were not honored and a lack of timely responses. - Mixed Quality of Service: Although some customers reported a positive experience with technicians, many others felt service was incomplete or ineffective. In conclusion, Gardner's Plumbing faces reputational challenges predominantly driven by communication issues and inconsistent service delivery, overshadowing the few positive customer experiences. Improving these areas could potentially enhance customer satisfaction and rebuild trust with clients. Read less