English John B & Sons

The reviews indicate a stark contrast between the previous management and the current administration under the son of the original owner. Long-time customers, such as the reviewer, feel a sense of loyalty but are disheartened by the quality of recent work. The issues cited include poor installation, specifically a sump pump valve that was installed incorrectly, which resulted in significant damage... Read more

The reviews indicate a stark contrast between the previous management and the current administration under the son of the original owner. Long-time customers, such as the reviewer, feel a sense of loyalty but are disheartened by the quality of recent work. The issues cited include poor installation, specifically a sump pump valve that was installed incorrectly, which resulted in significant damages to the customer's property. Moreover, the reviewer raises concerns about the company's responsiveness, noting an inability to contact them directly for assistance with the problem. This lack of customer support worsens the overall dissatisfaction and leads to the notion that the company may not prioritize its clients as it did in the past. In summary, the transition of ownership seems to have negatively impacted both the quality of workmanship and customer service, leading to frustration among long-term clients who now question their loyalty to the brand. Read less