E.J. Willman & Sons Plumbing

The sentiment analysis of the reviews indicates that E.J. Willman & Sons Plumbing has a strong base of loyal customers who commend their expertise, reliability, and reasonable pricing. Reviewers like Mark Clore highlight the company's consistent performance across various project scales, showcasing their credibility within the contractor community. Long-term clients appreciate their extended suppo... Read more

The sentiment analysis of the reviews indicates that E.J. Willman & Sons Plumbing has a strong base of loyal customers who commend their expertise, reliability, and reasonable pricing. Reviewers like Mark Clore highlight the company's consistent performance across various project scales, showcasing their credibility within the contractor community. Long-term clients appreciate their extended support and commitment to standing behind their work, which fosters trust and recommendations. Conversely, one review presents a severe concern, detailing a dangerous situation involving the handling of a gas water heater in a flooded environment. This incident, coupled with the lack of follow-up communication from the office staff, has led to feelings of distrust among some customers. The awareness that service may endanger customers contradicts the positive experiences reported by others, creating a clear need for improvement in communication and safety practices. The reviews collectively underscore a dual sentiment: strong loyalty from long-standing customers contrasted against troubling experiences for others. The positive feedback focuses on reliability and professionalism, while the negative feedback addresses critical lapses in safety and customer service. This highlights the need for E.J. Willman & Sons Plumbing to address the concerns of dissatisfied customers to maintain their overall service quality and reputation in the community. Read less