Crestwood Plumbing

The reviews for Crestwood Plumbing illustrate a troubling trend that resonates strongly with customers, primarily focusing on issues of pricing integrity and service reliability.Pricing Discrepancies: Several customers voiced their frustrations over receiving initial quotes that were significantly lower than the final billed amount. One reviewer specifically mentioned a discrepancy of $300, which ... Read more

The reviews for Crestwood Plumbing illustrate a troubling trend that resonates strongly with customers, primarily focusing on issues of pricing integrity and service reliability.Pricing Discrepancies: Several customers voiced their frustrations over receiving initial quotes that were significantly lower than the final billed amount. One reviewer specifically mentioned a discrepancy of $300, which contributed to feelings of being misled. This observation raises concerns about the company's adherence to transparent pricing practices, leaving customers feeling cheated and reluctant to patronize the business again.Service Quality and Competence: Multiple reviews indicate a lack of confidence in the skills of certain plumbers employed by Crestwood Plumbing. One customer explicitly pointed out that a plumber made significant errors, including the improper installation of water heaters, which led to costly mistakes. Additionally, there were remarks about a plumber's insistence on unnecessary and extensive work, suggesting that staff members may not be adequately trained or experienced to accurately diagnose issues.Customer Service: Reviews suggest a concerning lack of professionalism within customer interactions, particularly from the owner, Jerry. Instances of verbal conflict and unprofessional behavior were highlighted, with reports of being cussed at when customers sought clarification or assistance with billing. This type of interaction seems to further erode customer trust and satisfaction, leading to recommendations to avoid Crestwood Plumbing.Reputation Among Long-term Customers: While some long-standing customers expressed positive sentiments about the company in the past, their current experiences appear to reflect a decline in service quality and reliability over time. This inconsistency speaks to a shift in the company's operations which may affect its long-term relationships with loyal customers. In summary, Crestwood Plumbing must address these significant concerns regarding pricing, service quality, and customer interactions to restore trust and improve overall sentiment among its customer base. The negative feedback from recent reviews indicates an urgent need for internal assessments and adjustments to their business practices to foster better client relationships and enhance service delivery. Read less