Best Choice Plumbing

The reviews indicate significant dissatisfaction with the customer service aspect at Best Choice Plumbing. A recurring theme is the rude behavior of the female staff member who answers calls, leading to frustration for customers attempting to seek assistance. This negative experience has impacted the overall perception of the company, with at least one customer expressing a clear intent to not rec... Read more

The reviews indicate significant dissatisfaction with the customer service aspect at Best Choice Plumbing. A recurring theme is the rude behavior of the female staff member who answers calls, leading to frustration for customers attempting to seek assistance. This negative experience has impacted the overall perception of the company, with at least one customer expressing a clear intent to not recommend the service due to this issue. Conversely, technical service reviews are more favorable, with customers acknowledging promptness and reasonable pricing. One user specifically noted satisfaction with a timely fix for a kitchen sink, appreciating that the technician did not pressure them into unnecessary replacements. Overall, the analysis suggests that while the technical capabilities of Best Choice Plumbing may be competent, their customer service significantly detracts from the overall experience. Improving communication and training staff to engage more professionally with customers could enhance their reputation and customer retention. Read less