Becht/Givens Service Experts

Becht/Givens has a long-standing customer base with many loyal multi-year clients who praise individual technicians and sales representatives by name, reflecting genuine positive experiences. However, the review set contains a meaningful cluster of serious negative reviews describing misdiagnosis, abandoned jobs, undisclosed fees, failure to follow through on callbacks, and leaving customers witho... Read more

Becht/Givens has a long-standing customer base with many loyal multi-year clients who praise individual technicians and sales representatives by name, reflecting genuine positive experiences. However, the review set contains a meaningful cluster of serious negative reviews describing misdiagnosis, abandoned jobs, undisclosed fees, failure to follow through on callbacks, and leaving customers without heat or AC for extended periods — these are not minor complaints and significantly drag down all four dimensions. Pricing is the weakest dimension, with multiple reviewers explicitly citing quotes 2–3x higher than competitors, hidden fees, and pressure sales tactics, offset only partially by reviews praising fair and transparent pricing. Project completion is also notably inconsistent, with several reviews describing incomplete work, no-shows, and jobs left unresolved for days. Professionalism scores moderately due to a split between many reviews praising courteous and punctual technicians and several describing poor communication, missed appointment windows, and unresponsive management. Read less