Becht/Givens Service Experts

Several positive reviews emphasize the reliability and professionalism of Becht/Givens, particularly noting long-term client relationships, the effectiveness of preventative maintenance, and the satisfaction with new system installations. Customers appreciate the knowledgeable staff, including technicians and customer service representatives, and the overall quality of the work performed. Some rev... Read more

Several positive reviews emphasize the reliability and professionalism of Becht/Givens, particularly noting long-term client relationships, the effectiveness of preventative maintenance, and the satisfaction with new system installations. Customers appreciate the knowledgeable staff, including technicians and customer service representatives, and the overall quality of the work performed. Some reviewers mentioned their appreciation for the cost-saving benefits from membership plans and specific promotions associated with memberships like Costco. On the contrary, the negative reviews highlight significant issues, particularly with urgency in response times during critical service requests, such as HVAC failures in extreme heat. A recurring complaint noted is the lack of follow-up communication and resolution of service-related problems after the initial engagement. Customers shared feelings of being misled regarding service costs, with some reporting unexpected fees and high quotes compared to other service providers, leading to a distrustful perception of the company's pricing practices. Another notable issue from the negative feedback is the inability of the company to address urgent problems effectively, posing serious inconveniences for customers and resulting in additional costs when alternative service providers were called. In summary, while Becht/Givens demonstrates a strong performance in routine maintenance and installations, they face significant criticism in their handling of urgent situations and customer communication, which could deter potential clients from utilizing their services despite positive aspects highlighted by loyal customers. Read less