Robert Wallace Plumbing

This single review describes a catastrophic failure of basic service delivery. The contractor accepted a job through a home warranty company and then became entirely unreachable for over a week — voicemail was perpetually full, calls went unanswered, texts were received but never acknowledged, and the scheduled noon appointment on 8/1 was missed without any communication. Professionalism is scor... Read more

This single review describes a catastrophic failure of basic service delivery. The contractor accepted a job through a home warranty company and then became entirely unreachable for over a week — voicemail was perpetually full, calls went unanswered, texts were received but never acknowledged, and the scheduled noon appointment on 8/1 was missed without any communication. Professionalism is scored near zero due to complete non-responsiveness, a missed appointment, a disconnected secondary phone number, and a threatening legal response when confronted with the review. Project completion is scored at zero because the work was never performed and the job was effectively abandoned before it began. Pricing and experience cannot be scored as the contractor never arrived to perform any work, leaving no basis for evaluation in those dimensions. Read less