Mr. Rooter Plumbing of Lexington, KY

Most customers had a positive experience with Mr. Rooter Plumbing, emphasizing the professionalism of technicians who were described as knowledgeable, polite, and thorough. For instance, several reviews commended Cody for his efficiency and professionalism in attending to plumbing issues, while Steve received accolades for his detailed explanations during the replacement of a hot water heater. Sha... Read more

Most customers had a positive experience with Mr. Rooter Plumbing, emphasizing the professionalism of technicians who were described as knowledgeable, polite, and thorough. For instance, several reviews commended Cody for his efficiency and professionalism in attending to plumbing issues, while Steve received accolades for his detailed explanations during the replacement of a hot water heater. Shane was also noted for his expertise during a challenging repair. Customers expressed a sense of reassurance with the attention to detail provided by the technicians, who not only fixed the problems but also educated homeowners about the issues and their potential solutions. This aspect of service built trust and encouraged repeat engagements, as many confirmed they would choose Mr. Rooter for future plumbing needs. However, the company faced criticism regarding high charges, particularly a $200 service call fee for local jobs, which some customers felt was excessive. There was a mention of a serious safety lapse related to the lack of a flow cap, leading to significant concerns about the company Read less