Eli Campbell Plumbing

In the provided review, the customer expresses frustration primarily due to the service delays and inadequate communication from Eli Campbell Plumbing. Arriving 45 minutes late has set a negative tone right from the beginning, suggesting issues with punctuality that can heavily impact customer perception. The reviewer appreciated the friendliness and professionalism of the technicians who perfor... Read more

In the provided review, the customer expresses frustration primarily due to the service delays and inadequate communication from Eli Campbell Plumbing. Arriving 45 minutes late has set a negative tone right from the beginning, suggesting issues with punctuality that can heavily impact customer perception. The reviewer appreciated the friendliness and professionalism of the technicians who performed the service, indicating that the quality of personnel is a positive aspect of the company's operations. However, this positive impression is overshadowed by the ensuing poor customer service experience. The main points of contention include the customer's expectation of transparency regarding pricing and follow-up processes. Initially, the service was quoted at $150, but the eventual bill was for $285 without a proper quote being provided despite multiple follow-up calls. This discrepancy appears to have led to feelings of being misled and a sense of being taken advantage of financially. Additionally, the customer mentions a lack of response after repeated inquiries about the quote, showcasing a significant gap in customer communication. This not only reflects poorly on customer service but also raises concerns about the company's operational efficiency in managing follow-ups with clients. In summary, while Eli Campbell Plumbing has potential strengths in the professionalism of its staff, the uncovered issues in communication and customer service, particularly regarding transparency and timeliness, suggest a need for improvement in these areas to boost overall customer satisfaction. Read less