Apollo Home

The recent reviews for Apollo Home illustrate notable variability in customer experiences, resulting in mixed sentiments toward the company. Here are some detailed observations:Positive Experiences: Several customers reported highly satisfactory experiences, particularly with individual technicians. Terms like "courteous," "professional," and "knowledgeable" were frequently mentioned, indicating t... Read more

The recent reviews for Apollo Home illustrate notable variability in customer experiences, resulting in mixed sentiments toward the company. Here are some detailed observations:Positive Experiences: Several customers reported highly satisfactory experiences, particularly with individual technicians. Terms like "courteous," "professional," and "knowledgeable" were frequently mentioned, indicating that when service goes well, customers appreciate the skill and demeanor of the technicians. Some customers expressed gratitude for quick responses to service requests and fair resolutions to problems.High-Pressure Sales Tactics: A critical theme recurring in these reviews is the aggressive upselling and pressure tactics perceived by customers. Many individuals felt that technicians often recommended unnecessary repairs or replacements, leading to frustration and distrust. Terms like "scam" and "price gouging" appeared frequently, suggesting customers felt pressured to make hasty decisions regarding expensive services.Inconsistency in Service Quality: Several reviews highlighted inconsistency in service delivery and communication, with frustrations over cancelled appointments, no-shows, scheduling errors, and poor customer service communication. Some customers noted the friendly nature of staff, but many also experienced rude or unprofessional behavior, particularly in customer service roles.Transparency and Pricing: A dominant concern was around pricing transparency. Customers frequently mentioned unexpected charges and felt that quoted prices were excessive compared to industry standards. The practice of charging service fees or trip fees to provide estimates was seen as a deterrent, leading customers to feel exploited, particularly when quotes were exorbitantly higher than competitor offers.Negative Consequences: A number of consumers recounted experiences where they were left worse off after Apollo's visits, including instances of damaged property or having unresolved issues compounded rather than solved. Customers often felt they needed to seek second opinions, which led to discovering that recurring issues did not require the extensive repairs suggested by Apollo.Call for Caution: Many reviews concluded with a call to friends and family to avoid using Apollo Home due to perceived systemic issues in how the company operates. The sentiment of warning others about potential pitfalls was prevalent among dissatisfied users who warned against rushing into decisions under pressure. In summary, while Apollo Home has a foundation of customers who appreciate the service provided by individual technicians, there is a palpable undercurrent of frustration about pricing practices and service consistency that detracts significantly from the overall customer experience. The clear dichotomy of positive and negative experiences suggests that potential clients should proceed with caution and possibly seek multiple estimates before moving forward with service agreements. Read less