Shane Elmore Plumbing

Positive Experiences: - Some customers reported very favorable experiences, citing quick response times and effective problem-solving. One reviewer shared a particular instance where the company resolved major issues left by a competitor, further emphasizing the thorough and customer-friendly approach of some technicians. Praise for specific staff, like Mark, indicates that individual employee... Read more

Positive Experiences: - Some customers reported very favorable experiences, citing quick response times and effective problem-solving. One reviewer shared a particular instance where the company resolved major issues left by a competitor, further emphasizing the thorough and customer-friendly approach of some technicians. Praise for specific staff, like Mark, indicates that individual employees can enhance customer satisfaction significantly.Service Quality Issues: - Complaints about workmanship were noted, with specific emphasis on "shotty work" and unfinished repairs. Customers felt that simple tasks led to issues requiring additional work later, raising concerns about the quality of repairs.Pricing Transparency: - A common theme among negative reviews was related to pricing practices. Many customers were surprised by the labor charges, particularly for travel time, which they found unclear. The practice of charging for travel time without prior notice appeared to create dissatisfaction, leading to perceptions of being overcharged or misled.Customer Service Concerns: - Some customers reported difficulties in reaching management or receiving timely responses to concerns, which compounded frustrations. While there were glowing recommendations for the treatment received from certain employees, the overall customer service experience was marred by instances of perceived neglect and unresponsiveness.Mixed Recommendations: - While some customers strongly recommended Shane Elmore Plumbing based on their positive experiences, others would not recommend the business due to concerns over pricing, transparency, and customer care. This disparity emphasizes a divide in customer experiences that potential clients should consider. In conclusion, while Shane Elmore Plumbing offers valuable service to some customers and possesses the potential for high-quality workmanship, there remains significant room for improvement in pricing transparency and customer service responsiveness to elevate the overall customer experience. Read less