Raymond Hymer Plumbing

The sentiment expressed in the reviews is predominantly positive, with several customers praising the promptness and professionalism of the technicians. Ben, one of the technicians mentioned, appears to have left a particularly strong positive impression for his neatness, adherence to safety protocols, and overall professionalism while installing plumbing fixtures. Customers appreciate the conveni... Read more

The sentiment expressed in the reviews is predominantly positive, with several customers praising the promptness and professionalism of the technicians. Ben, one of the technicians mentioned, appears to have left a particularly strong positive impression for his neatness, adherence to safety protocols, and overall professionalism while installing plumbing fixtures. Customers appreciate the convenience of having work done quickly, often as soon as the next day, which adds to the sense of reliability associated with Hymer's services. However, the reviews also present a clear dichotomy. While customers show strong loyalty and recommend Raymond Hymer Plumbing for their dependable service, a notable concern arises from an experience shared about a charge related to a faulty installation. The reviewer expressed dissatisfaction with the response to a leaking faucet, indicating that they were directed to handle the issue with the manufacturer rather than receiving assistance from the company itself. This highlights a significant gap in customer service relations, as customers expect support to encompass both service and warranty considerations. In summary, while the majority of reviews celebrate the quick response, professionalism, and trust instilled by Raymond Hymer Plumbing, the negative feedback about post-service support creates a mixed image. The company should consider addressing these customer service gaps to maintain and enhance its reputation in an otherwise glowing landscape of customer reviews. Read less