Hiller Plumbing Heating

The reviews indicate a significant concern regarding the customer service provided by Hiller Plumbing Heating Cooling & Electrical. A common theme is the lack of respect shown by a salesperson, described as disrespectful for demanding attention while disregarding the ongoing tasks of the homeowner. This behavior has left a lasting impression of dissatisfaction, causing a potential loss of repeat b... Read more

The reviews indicate a significant concern regarding the customer service provided by Hiller Plumbing Heating Cooling & Electrical. A common theme is the lack of respect shown by a salesperson, described as disrespectful for demanding attention while disregarding the ongoing tasks of the homeowner. This behavior has left a lasting impression of dissatisfaction, causing a potential loss of repeat business. Additionally, there are serious doubts expressed regarding the company's integrity and recommendations. Customers feel that instead of genuinely attempting to fix issues, the technicians opted for a full system replacement, which was perceived as unnecessary. One reviewer specifically mentioned that all they required was a little refrigerant, suggesting that the company's approach may be more focused on upselling than on customer care. The sentiment expressed in these reviews is predominantly negative, with customers explicitly stating that they will not return to Hiller and are instead considering other local companies. This suggests a critical need for Hiller to address these customer service and trust issues, as the current feedback could significantly impact their reputation and customer retention moving forward. Read less