Westside Plumbing

The reviews for Westside Plumbing are characterized by clear patterns of sentiment, both positive and negative.Positive Experiences: Several reviewers commend specific technicians for their professionalism and customer-oriented approach. Terrill's thoroughness during the installation process of a water softener system was particularly noted, leading to a strong recommendation. Similarly, Shaun and... Read more

The reviews for Westside Plumbing are characterized by clear patterns of sentiment, both positive and negative.Positive Experiences: Several reviewers commend specific technicians for their professionalism and customer-oriented approach. Terrill's thoroughness during the installation process of a water softener system was particularly noted, leading to a strong recommendation. Similarly, Shaun and Kenny received accolades for handling emergency plumbing issues efficiently, showcasing dedication and knowledge, which fostered trust with clients.Negative Experiences: On the other hand, numerous reviewers express deep disappointment in service delivered by certain technicians, particularly Matt. Common complaints range from unprofessional and inappropriate conduct to outright incompetence in determining plumbing issues. Many customers felt unvalued and disrespected due to rude behavior and poor communication, further complicating their plumbing troubles.Customer Service Issues: Several reviews highlight serious deficiencies in customer service. Respondents reported rude encounters with office staff and lack of follow-through on commitments to rectify problems. Inconsistencies between what technicians told customers and the reality of the service rendered were particularly disturbing, leading to situations where additional costs were sought for unnecessary repairs.Communication Issues: A significant number of reviewers pointed to a lack of effective communication, both in terms of the follow-up on service requests and proper explanations of services performed. Some customers noted waiting long periods for callbacks or advice that was contradictory, suggesting an organizational breakdown in customer service practices.Warranties and Scamming Accusations: Some users expressed concerns that Westside Plumbing's partnership with American Home Shield raises questions about their practices regarding warranty work. Discrepancies in reported issues and attempted charge disputes led customers to suspect possible exploitation of warranty loopholes, including failing to inform AHS of existing warranties, which could imply unprofessional business practices.Overall Performance: The mixed reviews present Westside Plumbing as a company struggling with quality control and customer satisfaction. While certain technicians have earned a reputation for excellence, the criticisms of particular staff and the overall communication breakdown overshadow these positive experiences. Customers are divided in their sentiments, leading to strong recommendations for some while advising others to seek alternatives for their plumbing needs. In conclusion, Westside Plumbing's performance seems inconsistent and heavily dependent on which specific technician provides the service, affecting their overall reputation. Read less