Stith Bob Heating Cooling & Plumbing

The reviews indicate a divided customer experience with Stith Bob Heating Cooling & Plumbing. On the positive end, several customers commend the technicians for their dedication and hard work. One reviewer praised the prompt furnace replacement service that extended late into the evening to ensure their family had heat, emphasizing a willingness to go the extra mile, while another highlighted a qu... Read more

The reviews indicate a divided customer experience with Stith Bob Heating Cooling & Plumbing. On the positive end, several customers commend the technicians for their dedication and hard work. One reviewer praised the prompt furnace replacement service that extended late into the evening to ensure their family had heat, emphasizing a willingness to go the extra mile, while another highlighted a quick and efficient installation process for both furnace and AC. Conversely, a notable number of reviews express severe dissatisfaction, particularly concerning customer service and pricing transparency. Multiple reviewers reported outrage at the cost of repairs and installations, feeling that they were overcharged for parts and labor without clear explanations or breakdowns. One customer mentioned being ridiculed when trying to dispute a bill, signaling a troubling attitude towards handling customer complaints. Communication failures emerged as a common complaint, with one reviewer detailing a cascading series of unreturned calls and a lack of follow-up regarding a furnace repair that ultimately led to further issues, such as gas leaks. The narrative illustrates not only dissatisfaction with service delivery but also a significant lapse in the company Read less