Reed Plumbing

The reviews showcase a sharp contrast in sentiments regarding Reed Plumbing. On one hand, there is an acknowledgment of the company's competency and quality, especially during more extensive projects like bathroom remodels. This positive feedback signals that Reed Plumbing possesses the necessary skills and expertise for plumbing tasks. However, on the other hand, the reviews reveal a severe dis... Read more

The reviews showcase a sharp contrast in sentiments regarding Reed Plumbing. On one hand, there is an acknowledgment of the company's competency and quality, especially during more extensive projects like bathroom remodels. This positive feedback signals that Reed Plumbing possesses the necessary skills and expertise for plumbing tasks. However, on the other hand, the reviews reveal a severe dissatisfaction with customer service practices, especially concerning the clarity and authorization of charges. A particular episode led to a $200 bill for work that the customer did not authorize, resulting in shock and frustration. Despite seeking clarification, the customer received a dismissively rude response from the owner, prompting the reviewer to express deep disappointment and an unwillingness to return. The primary themes emerging from these reviews center on the need for better communication, customer support, and more transparent billing practices. While the craftsmanship of Reed Plumbing is appreciated, the negative experiences related to service interaction underscore essential areas for improvement. Addressing these issues could enhance customer satisfaction and loyalty in the long term. Read less