On Time Plumbing & Heating

On Time Plumbing receives strong praise from the majority of recent reviewers for punctuality, friendliness, and professionalism, with many technicians named individually and commended for communication and attitude. However, a meaningful cluster of negative reviews — primarily from 2017–2022 — documents serious failures including missed appointments, poor communication, incomplete work, aba... Read more

On Time Plumbing receives strong praise from the majority of recent reviewers for punctuality, friendliness, and professionalism, with many technicians named individually and commended for communication and attitude. However, a meaningful cluster of negative reviews — primarily from 2017–2022 — documents serious failures including missed appointments, poor communication, incomplete work, abandoned jobs, and rude customer service interactions, which significantly temper the overall scores. Pricing is generally viewed as fair and competitive, but one notable complaint about a $2,700 estimate that did not adjust when the scope of work changed substantially raises transparency concerns. Project completion is the most polarized dimension: recent reviews show jobs finished well, while older reviews describe unresolved issues, incorrect diagnoses, and work left incomplete. The score reflects a business that appears to have improved in recent years but carries a documented history of significant service failures. Read less