Mr. Rooter Plumbing of Wichita, KS

The reviews indicate a notable divide in customer satisfaction regarding Mr. Rooter Plumbing. On one hand, a segment of customers appreciated the promptness and expertise of the technicians, emphasizing their professionalism and the quality of repairs. Specific commendations were given to workers like Scott and Daniel, who were recognized for their efficiency and customer service, even under deman... Read more

The reviews indicate a notable divide in customer satisfaction regarding Mr. Rooter Plumbing. On one hand, a segment of customers appreciated the promptness and expertise of the technicians, emphasizing their professionalism and the quality of repairs. Specific commendations were given to workers like Scott and Daniel, who were recognized for their efficiency and customer service, even under demanding circumstances. Conversely, a significant portion of reviews criticized the company for its pricing practices, suggesting that the initial quotes provided were not honored, leading to much higher final bills. Customers expressed feelings of being misled or overcharged, with instances of projects costing several times the original estimate. Complaints of inadequate warranties and unfulfilled promises were also prevalent, particularly concerning the longevity of repairs and the terms of service agreements. Several reviewers pointed out issues with clear communication Read less