Lyday Plumbing

Service Quality: A notable portion of reviews highlighted complaints regarding the quality of service. Several customers reported instances where technicians misdiagnosed plumbing issues, often leading to unnecessary repairs or major expenses. For example, one customer mentioned being told they needed a new sewer line, which was later proven incorrect by another company. Additionally, reviewers re... Read more

Service Quality: A notable portion of reviews highlighted complaints regarding the quality of service. Several customers reported instances where technicians misdiagnosed plumbing issues, often leading to unnecessary repairs or major expenses. For example, one customer mentioned being told they needed a new sewer line, which was later proven incorrect by another company. Additionally, reviewers reported that some repairs were incomplete or poorly executed, leaving them dissatisfied and in need of corrective work.Customer Service: Multiple reviews emphasized poor customer service experiences. Customers reported difficulty in contacting the company, lack of prompt responses, and rude interactions with staff. In contrast, a few reviews indicated that specific technicians were knowledgeable and courteous, but this positive aspect seemed overshadowed by widespread complaints about overall communication issues within the company.Professionalism: Many reviews labeled the service as unprofessional, citing situations where technicians did not clean up after their work, left messy environments, or behaved inappropriately during service calls. One customer described a technician leaving sewage on their floors and walls, which contributed to a negative experience.Pricing and Transparency: Several customers raised issues regarding pricing transparency, alleging that they were overcharged for services or charged for things that were not completed. One review noted that the company failed to pull necessary permits while still charging for them, highlighting potential ethical concerns regarding billing practices.Emergency Response: On a positive note, there were instances where customers praised Lyday Plumbing for quick responses during plumbing emergencies. These individuals noted the timely arrival of technicians and their ability to resolve urgent issues, which indicates that the company can perform well under pressure, but this was not the case for all customers.Trust and Reliability: The overarching sentiment from the reviews suggests a significant trust issue with Lyday Plumbing. Many customers expressed frustration at relying on the company due to warranties or previous recommendations, only to find their experiences fell short of expectations. A considerable number of reviews assert that they would not recommend the company to others or use their services again, indicating a substantial erosion of trust. In summary, while Lyday Plumbing has demonstrated the capability to handle urgent plumbing situations effectively, the overwhelmingly negative feedback regarding professionalism, service quality, and communication leads to a concerning overall sentiment. Potential customers should tread carefully and consider alternatives based on the alarming frequency of recurring issues reported in these reviews. Read less